All of our product are custom product and we production after buyer order a product. The cooling period is 3 hours after purchasing, before the item is shipped. It means that buyer can change the product option or cancel a purchase agreement for full refund during the cooling period.
The item is made an order, a return or refund is given for seller's mistake like wrong size, broken and faulty, so given't for buyer mistake.
If you find that the item is broken, defect or faulty when you receive the item, please contact us for return or exchange immediately. Purchased product can be exchanged or ask for money refund in an unused shape for within 30 days of delivery.
If the item you received is faulty or incorrect, please contact info@dejavain.com and don't forget quoting your order reference number. Please always contact us BEFORE shipping your case back to us. We can offer you exchange or money refund then.
Keep in mind that the displayed photo in website and the printing on the case may not exactly same due to light of photography effect. The cases are made to withstand the light occasional drop, there is no guarantee that your phone is fully protected from hard impact.